CSA Awards 2026
Delegate rating for CSA Awards 2025
4.75/5
Atmosphere at 2025 CSA Awards
4.5/5
Entertainment at 2025 CSA Awards
4.9/5
CSA Awards 2026 host: Colin Murray
Colin is a radio and television presenter widely recognised as one of the UK’s most versatile broadcasters across sport, music and entertainment. Colin became a well-known voice and face in sports broadcasting, presenting on BBC Radio 5 Live, where he hosted the award-winning panel show Fighting Talk in addition to anchoring live football coverage and programmes such as 5 Live Sport.
In 2022, Colin was appointed permanent host of Countdown on Channel 4, having previously appeared on the programme as both a guest and stand-in presenter.
Alongside his broadcasting work, Colin is known for his warm and engaging presenting style, combining humour with a deep knowledge of sport and popular culture.
2026 CSA Awards Winners
Kim MacMillan Learning & Development Award
In honour of the late Kim MacMillan, this award commemorates Kim and her huge contribution and dedication to her learning and development work. Awarded to an outstanding apprentice, team leader, or a team of practitioners, who have made an outstanding contribution to Learning and Development in their company.
Winner
Enzo Montagnino - ARC Europe
Highly Commended
Intrum - Operations Department
Emma Henderson - DWP Debt Management
CSA International Member of the Year Award
This award recognises a firm that showcases exceptional contributions in service delivery, client impact, and cross-border collaboration.
Winner
Credit Limits International Ltd
Best Use of Technology Award
This award recognises an outstanding achievement by an individual, team or company in the innovative, effective, and impactful integration of technology within a project, product, or service.
Winner
Lantern Group and Debtstream
Highly Commended
Nutun
Merit Award
The Merit Award is awarded to a frontline customer-facing individual who has made an outstanding contribution and high-level of commitment to their company in the last 12-24 months. This individual’s performance, attitudes and dedication has been to the benefit of the company, their department/team and to the customer.
Winner
Emma Reynolds - TCN Inc
Highly Commended
Jessica Gill - Lawton Hathaway
Best Collaboration Award
This award recognises outstanding collaboration between two or more organisations, teams, or individuals that has led to significant achievements.
Winner
Everyday People Financial Solutions and EON - Affordability and Vulnerability Team
Best Marketing & Communications Initiative Award
This award recognises an outstanding marketing and communications initiative that demonstrates creativity, innovation, and measurable impact.
Winner
The Digital DRA
Highly Commended
Lowell Marketing Team
Team Award
Awarded to a department or team which has excelled in providing high levels of service, quality and dedication, as well as demonstrating outstanding teamwork in the last 12-24 months - contributing to the wider success of their company and to the benefit of the customer.
Winner
Lowell - Customer Engagement Centre
Highly Commended
Intrum - Consumer Duty Team
Business Innovation Award
Awarded to those who have demonstrated high levels of creativity, adaptability, and inventiveness in the ever-changing work environment, delivering genuine innovation for their company with positive outcomes in areas such as improved processes, customer service, efficiency, and cost-saving.
Winner
CDER Group
Highly Commended
TCN Inc and Overdales
Professional Excellence (CAI) Award (<100 collectors) - Sponsored by Micom
Awarded to companies with fewer than 100 collectors who have achieved the highest rates of distinctions (scores over 90%) in their Collector Accreditation Initiative (CAI).
First Place
Lantern Group
Second Place
COEO
Third Place
Tandem Bank
Professional Excellence (CAI) Award (>100 collectors) - Sponsored by Micom
Awarded to companies with more than 100 collectors who have achieved the highest rates of distinctions (scores over 90%) in their Collector Accreditation Initiative (CAI).
First Place
Moorcroft Group
Second Place
Link Financial Outsourcing
Third Place
PRA Group