CSA Awards 2026
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CSA Awards 2026 - now open for nominations
CSA Awards shine a spotlight on professionalism, innovation and commitment across the sector, showcasing best practice and recognising those who go above and beyond to deliver positive outcomes for customers, colleagues and their organisations. From operational excellence and innovation to learning, development and individual contribution, the Awards reflect the breadth of talent and expertise within our industry.
CSA CEO Chris Leslie says: “Winning an award is a way for your team and individuals to feel valued, especially since they are being judged as ‘best-in-class’ by their own Trade Association and apprenticeship provider.
“We hope that a CSA Award can reflect staff and company success, help to highlight the value of efforts made, and be used to reward the professionalism of your team and organisation, and also an opportunity to recognise and celebrate some truly outstanding achievements.”
We encourage members and non members to take part by submitting nominations and celebrating the exceptional work taking place across the sector. Full details on the award categories, eligibility and how to enter, can be found below.
Deadline for Nominations:
17.00 Friday 26 June 2026
2025 CSA Awards Winners
CAI Award (<100 collectors)
Awarded to companies with fewer than 100 collectors who have achieved the highest rates of distinctions (scores over 90%) in their Collections Accreditation Initiative (CAI).
First Place: CCI Credit Management Limited
Second place: Opos Limited
Third place: Top Service Ltd
CAI Award (>100 collectors)
Awarded to companies with more than 100 collectors who have achieved the highest rates of distinctions (scores over 90%) in their Collections Accreditation Initiative (CAI).
First place: Moorcroft Group
Second place: Link Financial Outsourcing
Third place: PRA Group
Business Innovation Award
Awarded to a company/department/team or individual who has demonstrated high levels of creativity, adaptability, and inventiveness in the ever-changing work environment, delivering genuine innovation for their company with positive outcomes in areas such as improved processes, customer service, efficiency, and cost-saving.
Winner: Cabot Financial
Kim MacMillan Learning & Development Award
In honour of the late Kim MacMillan, this award commemorates Kim and her huge contribution and dedication to her learning and development work. Awarded to an outstanding apprentice, team leader, or a team of practitioners, who have made an outstanding contribution to Learning and Development in their company.
Winner: Corey Best (Resolvecall)
Best Use of Technology Award
This award recognised an outstanding achievement by an individual, team or company in the innovative, effective, and impactful integration of technology within a project, product, or service.
Winner: Inicio AI
Best Marketing & Communications Initiative Award
This award recognises an outstanding marketing and communications initiative that demonstrates creativity, innovation, and measurable impact. Entries should showcase strategic thinking, execution excellence, and tangible results.
Upon reviewing the submissions for this category, the judges were impressed by the high quality of entries received, and as a result an award for Marketing Initiative and one for Communications Initiative were awarded this year.
Best Marketing Initiative Winner: Inicio AI
Best Communications Initiative Winner: Corporate Comms Team (Lowell Financial LTD)
CSA Honorary Membership
Honorary Membership of the CSA is bestowed on people who have devoted not only time and effort towards holding the principles of the CSA at the forefront of their endeavours, but also representing the CSA in various guises such as serving on the Board, Chair, Treasurer, President and more.
CSA Honorary Membership awarded to: Peter Wallwork
Best Collaboration Award
This award recognises outstanding collaboration between two or more organisations, teams, or individuals that has led to significant achievements.
Entries should highlight effective teamwork, innovation, and measurable impact.
Winner: Intrum & Tesco Bank
CSA International Member of the Year Award
This award recognises an outstanding CSA International member firm that has demonstrated excellence in performance, innovation, and commitment to its sector values. The winning firm will showcase exceptional contributions in service delivery, client impact, and cross-border collaboration.
Winner: Credit Limits International Ltd
Merit Award
The Merit Award is awarded to a frontline customer-facing individual who has made an outstanding contribution and high-level of commitment to their company in the last 12-24 months. This individual’s performance, attitudes and dedication has been to the benefit of the company, their department/team and to the customer.
Winner: Laurence Bowden (Dukes Bailiffs)
Highly commended: Laura Martin (Credit Limits International Ltd)
Team Award
Awarded to a department or team which has excelled in providing high levels of service, quality and dedication, as well as demonstrating outstanding teamwork in the last 12-24 months - contributing to the wider success of their company and to the benefit of the customer.
Winner: Collections Department (ARC (Europe) LTD
Highly commended: Operations Team (Restons Solicitors)
CSA Lifetime Achievement Award
Awarded by the judging panel, this award acknowledges the outstanding contribution and commitment from an individual to the industry.
CSA Lifetime Achievement Award Winner: Sean Feast